Dr. Rachel Chin-wah Lam is a dedicated researcher specializing in hospitality and tourism. 🏨 Her work delves into understanding the capabilities, attitudes, and behaviors of individuals, particularly frontline employees, in these industries. She explores areas such as cultural intelligence, emotional intelligence, job satisfaction, emotional labor strategies, and green behaviors within hospitality research. Additionally, her focus extends to tourism studies, where she examines tourists’ perceptions and subsequent behavioral intentions. 🌍 In response to the dynamic nature of today’s world, Dr. Lam also investigates well-being within hospitality and tourism contexts, with a particular interest in the life satisfaction of residents. Through her insightful research, she aims to make meaningful contributions to the fields of human resources management and organizational behavior, providing valuable insights for industry practitioners and academics alike. 🎓