Publication Profile
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Education
Postdoc (Building Skills for a Successful Career), Boston University (Jul 2021 – Sep 2021), Accredited by AACSB and NECHE
Postdoc (Succeeding as a postdoc), Boston University (Apr 2021 – Jun 2021), Accredited by AACSB and NECHE
PhD, Aligarh Muslim University (AMU), India (Nov 2009 – Oct 2014), QS 1001, NAAC accredited
Leadership: Foundational Principles, Harvard Kennedy School of Government, Harvard University (Mar 2021 – Jun 2021), NECHE accredited
Oxford Executive Leadership Program, Saïd Business School, University of Oxford, UK (Aug 2020 – Oct 2020), Accredited by EQUIS – EFMD
Project Management Professional, Project Management Institute (PMI), Pennsylvania, USA (Aug 2005)
Agile and Scrum Fundamentals, IBM online learning (Jun 2023)
Master of Engineering, University of Allahabad, India (Sep 1992 – Sep 1994)
MBA, Indira Gandhi National Open University, India (Jun 1989 – Dec 1992)
Bachelor of Engineering, Institution of Engineers, India (Jan 1986 – Dec 1990)
Bachelor of Commerce, Patna University, India (1984)
Research Focus
Dr. MSA Ansari’s research primarily focuses on Total Quality Management (TQM), service quality, and organizational excellence in various sectors including telecom, healthcare, and higher education. His work often examines the integration of TQM frameworks, emotional intelligence, and service profit chains to enhance employee loyalty, customer satisfaction, and profitability. Additionally, Dr. Ansari explores the impacts of emerging technologies like blockchain on operations and supply chain management, and the challenges faced by higher education institutions post-COVID-19. His contributions to understanding the barriers in TQM implementation and the role of professional development in accreditation are also notable. 📊📈🏢
Publication Top Notes
- Extended service profit chain in telecom service industry in Oman–An empirical validation
- Cited by: 16
- Year: 2020 📊
- Effective TQM implementation in the service industry: a proposed framework
- Cited by: 14
- Year: 2021 📈
- An innovative approach of integrating service quality, employee loyalty and profitability with service profit chain in telecom service industry: An empirical validation
- Cited by: 14
- Year: 2021 📈
- TQM framework for healthcare sectors: barriers to implementation
- Cited by: 13
- Year: 2022 🏥
- FDI, disinvestment and growth: an appraisal of Bhutanese economy
- Cited by: 10
- Year: 2023 📈
- Does emotional intelligence influence employees, customers and operational efficiency? An empirical validation
- Critical Success Factors of E-Learning Implementation in Higher Education Institutions: A Proposed Framework for Success.
- Impact of blockchain technology on operations and supply chain management performance
- LEAN SIX SIGMA IN HEALTHCARE: SOME SOBERING THOUGHTS ON IMPLEMENTATION
- The Relationship between TQM, Knowledge Management, and Innovation: A Framework to Achieve Organizational Excellence in Service Industry.
- Assessing the Impact of Service Quality on Customers and Operators: Empirical Study
- Analysis of Regional Tourists in Bhutan before Covid-19.
- Need for explainable artificial intelligence ethnic decision-making in society 5.0
- Emotional Intelligence and Extended Service Profit Chain in Telecom Industry in Oman–An Empirical Validation
- Influence of Transformational and Transactional Leadership on Agile Project Success: An Empirical Validation
- Comparative Analysis of Quality Assurance Agencies Standards and Process in Higher Education: Proposed Inclusive Framework for GCC
- Significance of Capacity Building Through Professional Development Programs: Pathways to Accreditation in HEIs
- COVID-19 a Curse or Blessing?: The Rise of E-Learning, Blended, and Virtual Learning with COVID-19